Terms of service

MenuYou’s three documents form one set and are read together: these terms, the privacy policy and the Brand Ambassador Agreement.

• By creating an account or using MenuYou you accept these terms and the privacy policy. Accepting both is mandatory in the sign-up form and is recorded in the system. If you disagree with any part, do not use the service.
• To create an account you must be 18 or older and legally able to enter into a contract. If you sign up on behalf of a business, you confirm you are its authorised representative.
• The information you provide must be accurate, current, and yours or your business’s.
• Keeping your password and verification codes safe is your responsibility. Any activity performed from your account is attributed to you.
• Accounts you create: when you invite staff, waiters, couriers or other administrative users into your panel, setting their permission level, supervising their work and the responsibility for anything done with those accounts is yours. Promptly disabling access for someone who no longer works with you is also your duty.
• MenuYou may suspend or block an account in cases of abuse, breach of these terms, or an order from a competent authority (section 25).

• The favourites, survey and group order plugins are free and enabled for everyone.
• A plugin or theme purchase is tied to that business, not to the buyer as a person; it moves with a business transfer and cannot be separately assigned or resold.
• The capabilities of each plan are published on the pricing page and that is what applies. Some capabilities have a plugin equivalent — buying the plugin unlocks them without a plan upgrade.
• A plugin or theme shown in the panel store as “coming soon” has not been released yet. The “coming soon” label is not a commitment to release it or to any timeline.

• There is no free trial. If you choose a paid plan at sign-up, your choice is recorded but stays inactive until settlement; until then your account runs on the free Starter plan and no paid feature unlocks. Starter is free forever and does not expire.
• Today: billing and settlement for subscriptions, plugins and themes are handled outside the system, through support. In-panel checkout is not live yet and there is no auto-renewal; renewal happens by arrangement with you.
• Final price and tax: the figures on the pricing page are final; nothing — value-added tax included — is added at payment time, and MenuYou takes no percentage of your sales. If a legal requirement imposes an amount in future, we will give advance notice before applying it.
• SMS credit is separate from the subscription and is deducted from that business’s credit wallet in the panel (section 14).
• Price changes take effect with prior notice and never retroactively for a period already settled.
• Once the payment gateway is live: online payments will run through the payment service provider, bank card details never reach MenuYou’s servers, and the clauses on official invoices, tax and refunds will be updated in this document and announced before they take effect.

• You can cancel your subscription whenever you want. Access remains until the end of the period you have paid for, after which the account returns to Starter (section 6). Cancelling does not erase your menu or your data.
• Amounts paid for an elapsed period are not refunded, and cancelling mid-period does not return the value of the remaining days. The free Starter plan and the live demo exist precisely so you can evaluate the service before paying.
• A lifetime plugin purchase and a one-off theme purchase are non-refundable once activated.
• Closing the account: you may close your account at any time with a written request to support. What happens to the data afterwards — including the maximum 14 working days to delete or anonymise it, and what is retained by legal obligation — is set out in the privacy policy.

When your subscription period ends, your menu and the QR codes you have printed keep working.

• The account automatically returns to the Starter plan and your menu stays live on the same subdomain.
• Higher-plan capabilities (product photos, special badges, visit stats, sales reports and so on) switch off; their data is not deleted and comes back on renewal.
• Expired monthly plugins are deactivated; lifetime plugins and one-off purchased themes remain.
• On the Starter plan a “Powered by MenuYou” mark is shown on the menu, and removing or hiding it is not permitted.

Data export: Excel export is available in the panel while the relevant subscription or plugin is active. We recommend exporting your important data before the period ends; once you drop to Starter some exports sit behind the plan and plugin gate and you will need to arrange them with support.

• A business menu lives on a subdomain of the MenuYou domain: {subdomain}.menuyou.app. All subdomains belong to MenuYou and the right to use one is tied to your subscription.
• The main subdomain is chosen at sign-up and cannot be changed by you afterwards — precisely so that printed QR codes do not break. It can only be changed by written request to support, accepting that previous QR codes stop working; the cost and any damage from reprinting are yours.
• The address of a branch (in the multi-branch plugin) can be changed directly in the panel. Changing a branch address immediately breaks that branch’s QR codes. The panel warns you before saving; accepting the warning means accepting the consequence. The same rule applies to the dedicated QR codes and NFC tags of tables and halls.
• Registering a subdomain using someone else’s brand name or registered trademark is prohibited; on a valid legal claim MenuYou may change or revoke it.
• MenuYou reserves the right to release the subdomain of long-dormant accounts on the Starter plan, after prior notice to your registered address and phone number and a reasonable period to respond.
• If connecting your own custom domain becomes available in future, its terms and limits will be announced separately; this document makes no such commitment today.

The content you upload — menu, photos, video, audio, blog posts, your business landing copy — belongs to you. By uploading it you grant MenuYou a non-exclusive, royalty-free licence, limited to the period we provide the service, solely to host it, process it technically (compression, generating image variants) and display it in your menu, blog and business landing page. This licence does not cover promotional use (section 10).

Because this content is published on our subdomain, the following are prohibited:

• Goods or services that are not permitted under the laws of the Islamic Republic of Iran — including alcoholic drinks
• Criminal, obscene content or content contrary to public order
• False medical or health claims and untrue advertising claims
• Infringement of others’ trademarks, copyright or intellectual property rights
• Third parties’ personal data without their consent

How reports are handled: in ordinary cases, on receiving a report we give a 24-hour warning to correct or remove the content; if nothing is done, the content is removed and, for repeat cases, the account is suspended. Exception: for criminal content, an order from a judicial authority, or a threat to the security of the service, we reserve the right to remove and suspend immediately and without prior warning.

Reviews written by end customers are user-generated content. They stay “pending approval” before publication and are published only once you approve them — so what appears on your business page is your responsibility. MenuYou is not responsible for the accuracy of reviews and reserves the right to remove any review containing abusive language, insults or unlawful content.

• The name “MenuYou / منویو”, the logo, the design, the themes, the plugins, the system’s code and its documentation belong to MenuYou.
• What you obtain by buying a plan, plugin or theme is a non-exclusive, non-transferable licence, limited to that business, to use the service — not ownership. Reselling, renting, assigning, copying, reverse engineering, or offering the service to a third party under your own name is prohibited without written agreement.
• Retired themes: if we retire a theme, it keeps working for as long as it is active for you, and an equivalent replacement theme is offered where needed.
• Case studies: using your business’s name, logo or images in MenuYou’s advertising, website or social media requires your separate, explicit permission. The licence in section 8 does not grant it. You can withdraw that permission at any time by telling us.

The details of end customers, staff and couriers recorded in your panel belong to your business. In that relationship you are the data controller and MenuYou is the processor — we process the data on your instructions and on your behalf.

• Ensuring this data is collected lawfully and obtaining people’s consent is your responsibility.
• MenuYou does not use your customers’ data for its own purposes, for another business, or for sale. Data separation between businesses is enforced at application level.
• The list of third-party processors (SMS operator, map service, translation service, payment gateway), the retention period for each data category, the security-breach procedure and individuals’ rights are set out in the privacy policy, which forms part of this agreement.
• On your written request, your customers’ data is deleted or anonymised.
• If your operation needs a data processing addendum (DPA) with specific terms, request one through support; until such an addendum is signed, this section and the privacy policy govern our relationship.

MenuYou is a software infrastructure provider. It has no involvement in sourcing, quality, pricing, invoicing, sales-tax calculation, delivery, cancellation or refunds of orders and reservations, and the party to the sales contract with the end customer is the business alone.

• However an order is placed — at the table, as a group order, as an online purchase from the landing page, or entered by a waiter — it is a contract between you and the end customer.
• Payment on delivery or any cash settlement happens outside the system; the system only records it.
• Online payment (once live): payment runs through the payment service provider using a settlement split, and the business’s share is paid directly into its own account. MenuYou’s fee on these transactions is zero; the only deduction is the payment provider’s fee under its published tariff, in which MenuYou has no share and over which we have no control. MenuYou reserves the right to introduce a fee of its own in future, with prior notice.
• Refunding an end customer, handling their complaint and issuing the sales invoice are entirely the business’s responsibility.

• In the delivery plugin, a courier’s location is recorded and displayed during an active assignment. Telling the courier this explicitly and obtaining their consent before they start work is the business’s responsibility.
• The customer’s address and geographic coordinates, the public delivery tracking code and the proof of delivery (photo, delivery code and the coordinates at the moment of handover) are stored in the system. Using and protecting that data properly in day-to-day work is the business’s responsibility.
• If you connect a third-party delivery fleet, the order details and the customer’s address needed for the job are sent to that service. You make that connection with your own choice and switch; your relationship with that service, the quality of its work, its obligations and its fees are between you and them, and MenuYou is not a party to it.
• You set the fees, distances and zones yourself; the system’s calculation follows your settings.

• The system never sends a promotional SMS to a customer without recorded consent; this rule is enforced in the code and cannot be bypassed. Every promotional SMS carries an unsubscribe link and opting out takes effect immediately.
• The content of campaigns, the accuracy of advertising claims and compliance with advertising regulations are your responsibility.
• Sending is subject to the night quiet window, the system’s technical limits and the SMS operator’s rules.
• SMS credit is separate from the subscription, is deducted from that business’s wallet, is not transferable to another business and is not refundable in cash once topped up. Usage is counted per message part.
• Spam and bulk messaging outside this framework are prohibited and fall under section 24.

• Points, loyalty tiers, discount coupons and club credit carry no monetary value claimable from MenuYou; they are internal credit of that business and you set their terms. MenuYou is their ledger, not their guarantor.
• Prize wheel: sourcing, awarding and delivering every prize shown on the wheel is entirely the business’s responsibility. MenuYou has no obligation regarding prizes. Setting fair segment odds and answering customers about outcomes is up to you.
• Complying with the rules on draws, discounts and promotional advertising is the business’s responsibility.
• Club membership for customers under 18 requires a legal guardian’s permission and is that business’s responsibility (see the privacy policy).

The store-credit ledger, expenses, inventory and financial-report plugins are recording and calculation tools, not official accounting or tax records.

• MenuYou takes no side in debts and credit between you and your customers, holds no funds and does not guarantee collection.
• The accuracy of the inputs, the match between outputs and statutory books, and the business’s tax obligations are the business’s own responsibility.
• Report figures are based on the data entered into the system; relying on them alone for a tax filing is not recommended.

The HR plugin is a recording and calculation tool. Making shifts, overtime, deductions and payroll comply with labour and social-security law, and informing staff about clock-in and clock-out records, is entirely the business’s responsibility. MenuYou has no role or responsibility in the employer–employee relationship, and the system’s calculations do not replace official payroll calculation.

The attendance kiosk works with a hashed numeric PIN; no biometric data is processed or stored.

If you enable the music plugin and upload an audio file, that file plays in your customers’ menu — which is a public performance.

Responsibility for the copyright of every audio file you upload, and for playing it publicly at your premises, is entirely yours. MenuYou is only the playback tool, grants no rights of use, and bears no responsibility for third-party claims. On a valid claim, the file is removed.

• Automatic translation: by switching this on, you allow the names and descriptions of your menu items to be sent for translation to a third-party AI service outside Iran. This only happens when you enable it, and it does not include personal data or your customers’ information. Manual translation is free and sends nothing.
• Check the final translation yourself before publishing; model output can be wrong and MenuYou does not guarantee its accuracy.
• If other intelligent features (such as an assistant) are released in future, the scope of the data they process and how they are enabled will be announced before release in this document and the privacy policy.

The customer account on account.menuyou.app exists only to authenticate the end customer (one-time code) and to list the venues they have joined themselves. Customer information is not shared between different cafés, and no business can reach another business’s data through this account.

The thermal print bridge runs on your own computer and talks to the printer locally. Installing, maintaining, signing certificates for and securing that machine is your responsibility. MenuYou is not responsible for failures, incompatibility or outages of your printing hardware, scales, till or local network.

Taking part in the ambassador programme is governed by these terms and the Brand Ambassador Agreement. The commission rate, attribution window, holding period, minimum withdrawal and the conditions for voiding a commission are set out in that document, and the system’s ledger is the basis for calculation and for resolving financial disputes.

• We aim to keep the service up at all times, but we do not guarantee 100% uptime. Planned updates and maintenance are announced in advance wherever possible.
• Support answers Saturday to Wednesday 9–18 and Thursday 9–13. The ProMax plan has priority in the queue; that priority is not a commitment to a specific response time or to compensation for downtime.
• MenuYou is not responsible for outages or disruption caused by upstream infrastructure: the data centre, the SMS operator, the payment gateway, the map service, a third-party delivery fleet, national internet conditions, filtering and force-majeure events.
• Backups: we back data up as a matter of routine, but we make no absolute commitment to full data recovery in every circumstance. Keeping your own periodic export of critical data is recommended.

• To protect service quality, MenuYou may apply fair-use limits on upload volume, storage, request rate and abnormal resource consumption. Limits are announced before they are applied.
• Attempting to break in, automated scanning, bulk data extraction, reverse engineering, bypassing the plan and plugin gate, or robotic use of the service is prohibited and, beyond suspension, is subject to legal action.
• In severe cases that threaten other users’ service, immediate temporary suspension is possible.

• MenuYou may suspend or terminate the service in case of a breach of these terms, non-payment, or an order from a competent authority. Except in the urgent cases of sections 8 and 24, warning is given before termination, along with time to put things right.
• Where termination follows a breach of these terms, amounts already paid are not refunded.
• Before final termination, and as far as possible, you are given the chance to export your data — unless an order from a competent authority or the security of the service prevents it.
• The clauses on intellectual property, the liability cap, dispute resolution and responsibility for published content survive termination.

• The service is provided “as is”; judge its fit for your particular business before you buy (the free plan and the live demo exist for exactly that).
• MenuYou’s maximum financial liability on any claim is the total of the amounts we have received from that user in the past three months.
• MenuYou is not liable for lost profit, lost opportunity, data loss caused by the user’s own actions, or indirect or consequential damages.
• None of these limits excludes liability arising from wilful misconduct.

A business account can be transferred to someone else only by written request from the current holder and MenuYou’s approval. On transfer, that business’s plan, plugins and themes move with it. MenuYou takes no side in a dispute over business ownership and may keep the account suspended until the dispute is resolved or a ruling from a competent authority is produced.

MenuYou is a living product and its capabilities change.

• Adding a capability or improving one needs no prior notice.
• Retiring a plugin or a core capability happens with at least 30 days’ notice, and for the remaining paid period an equivalent replacement or credit is offered. For themes, section 10 governs.
• Before retirement, exporting that capability’s data is made possible.

• Every change is announced on this page and the version number and date are updated; previous versions stay archived and available.
• For a material change (a price change, a restriction of your rights, or a fundamental change to the service) we give at least 30 days’ notice through the panel notification inbox and by SMS or to your registered email.
• Valid notice: a panel notification, an SMS or an email to your registered address, and publication on this page — all three count as valid notice. Keeping your contact number and address current is your responsibility.
• Continuing to use the service after notice constitutes acceptance of the new text. If you do not accept it, you may cancel under section 5.

• This agreement is governed by the laws of the Islamic Republic of Iran.
• Governing language: where an English or any other translation exists, the Persian text governs interpretation and dispute resolution.
• Severability: if any clause is found void or unenforceable, the remaining clauses stay in force.
• No waiver: a party’s failure to exercise a right does not waive that right.
• Entire agreement: this document, together with the privacy policy and the Brand Ambassador Agreement, constitutes our entire agreement and replaces prior correspondence and verbal promises.
• Disputes: we first resolve matters through discussion and support; failing agreement, the competent legal authorities of the city of Kerman will hear the case.

Provider: Noavar Farayand Zharf (PJSC) · Website: menuyou.app

Support email: support@menuyou.app — or write to us through the contact form.

Related documents: privacy policy · Brand Ambassador Agreement